Return Policy
Refund & Returns Policy
We offer a 14-day return policy on eligible items. If 14 days have passed since your purchase, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition as received
- Returned in original packaging
Non-Returnable Items
The following items are non-refundable and non-exchangeable:
- Sale items
- Tailored items
- Food and perishable goods
- Health and beauty products
- Perfumes and oils once opened
In-Store Purchases
Items purchased in store may be returned within 14 days for a refund only, provided they are unused and in original condition.
Online Returns
To start a return, please email us with your order number and address and reason of return.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment within a few business days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your card provider, as processing times may vary
- Contact your bank
If you have completed these steps and still have not received your refund, please contact info@saharldn.com.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please email info@saharldn.com with your order details.
Return Shipping
Returns should be sent to:
Sahar London, 77A Greenfield Rd, Whitechapel, East London E1 1EJ
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If a refund is issued, return shipping costs will be deducted from the refund
For items valued over £65, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
